• Account: Your personal account created to access our service
• Company: Rudaw Renovations Ltd., located in Langley Township, BC, Canada
• Personal Data: Any information that can identify you as an individual
• Service: Our website at www.rudawrenovations.ca
• Service Provider: Third-party companies or individuals we employ to support our service
• Usage Data: Automatically collected data about how you use our service

Personal Information

We may collect:

• Email address
• First and last name
• Phone number
• Usage data

Usage Information

We automatically collect data when you use our service, including:

• IP address
• Browser type and version
• Pages visited and time spent
• Device information (for mobile users)
• Access timestamps
• System and connection information

We use cookies and similar tracking technologies to monitor service activity and store certain information. These include:

If you provide your phone number and explicitly opt in to receive SMS communications, we may send you text messages related to your inquiries or projects. These messages may include:

• Confirmation of contact form submissions
• Updates on your inquiry status
• Appointment reminders

You can opt out of SMS communications at any time by replying "STOP" to any of our messages. Message and data rates may apply based on your mobile carrier plan.

For more details on our SMS consent process, see our SMS Consent Documentation.

We use your personal data to:

• Provide and maintain our service
• Manage your account
• Fulfill contract obligations
• Communicate important updates
• Send relevant marketing materials
• Handle your requests
• Conduct business operations
• Improve our service

We may share your data with:

• Service providers
• Business partners
• Affiliated companies
• Other users (for public interactions)
• Third parties during business transfers
• Legal authorities when required

We implement reasonable security measures to protect your data but cannot guarantee absolute security. We retain your information only as long as necessary for our stated purposes or as required by law.

You can:

• Access your personal data
• Request corrections
• Delete your information
• Opt-out of marketing communications
• Review your privacy settings

Our service is not intended for children under 13. We do not knowingly collect data from children. Parents who believe their child has provided us information should contact us immediately.

We may update this policy periodically. We'll notify you of significant changes via email or website notice and update the "Last updated" date.

For questions about this Privacy Policy, contact us at info@rudawrenovations.ca.

This policy was last modified and effective as of May 7, 2025.